Terms & Conditions

Acceptance of These Terms

These Terms and Conditions govern access to and use of Tavvi's website, restaurant platform, customer-facing rewards experience, and related services.

By accessing or using Tavvi, the user or customer agrees to these Terms. If a person is using Tavvi on behalf of a company, restaurant group, or other entity, that person represents that they have authority to bind that entity to these Terms.

Accounts and Access

• Users must provide accurate information and keep account credentials secure.
• A user may not share access in a way that bypasses Tavvi's intended permission model or compromises security.
• Tavvi may suspend or restrict access when reasonably necessary to address security risks, suspected abuse, legal obligations, or material violations of these Terms.

Permitted Use

Tavvi grants a limited, non-exclusive, revocable right to use the services for lawful internal business purposes and authorized end-user purposes connected to restaurant feedback, loyalty, service recovery, and reputation workflows.

• Use Tavvi in compliance with law, contractual obligations, and applicable third-party platform rules.
• Do not attempt to probe, scan, reverse engineer, interfere with, overload, or circumvent any security or access restrictions in Tavvi.
• Do not use Tavvi to store or transmit unlawful, infringing, deceptive, abusive, or harmful content.
• Do not use Tavvi in a way that could impair the availability or integrity of the services for others.

Customer Data and User Content

• As between Tavvi and the customer, the customer retains its rights in business data, operational data, guest submissions, loyalty content, and other content the customer or its users provide to Tavvi.
• The customer grants Tavvi the rights needed to host, process, secure, transmit, analyze, and display that data solely to provide and improve the services, comply with law, and protect the platform.
• The customer is responsible for ensuring it has the rights, notices, and permissions needed to submit and use its data with Tavvi.

Google and Other Third-Party Services

• Tavvi may interoperate with Google and other third-party services when a user chooses to connect those services.
• The user and customer remain responsible for maintaining valid third-party accounts and for complying with the applicable third-party terms.
• Tavvi is not responsible for third-party outages, policy changes, account restrictions, or content made available by third parties.

Customer Rewards and Restaurant Offers

Tavvi may display loyalty progress, vouchers, offers, or rewards configured by restaurant operators. The restaurant operator, not Tavvi, is responsible for the substance, availability, eligibility rules, and redemption conditions of those offers unless Tavvi expressly states otherwise in a separate written agreement.

Intellectual Property

• Tavvi and its licensors retain all rights in the software, service design, branding, documentation, and related intellectual property, except for customer data and user content as described in these Terms.
• No license is granted to copy, resell, distribute, or create derivative works from Tavvi except as expressly allowed by law or a written agreement with Tavvi.

Availability and Changes

Tavvi may update, improve, modify, or discontinue features from time to time. Tavvi will use reasonable efforts to avoid material disruption, but continuous or error-free availability is not guaranteed.

Disclaimers

To the extent permitted by law, Tavvi provides the services on an as available and as is basis. Tavvi disclaims implied warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Tavvi does not guarantee that business outcomes, retention metrics, review performance, or operational improvements will meet a specific target.

Limitation of Liability

To the maximum extent permitted by law, Tavvi will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenues, goodwill, or data arising from or related to the use of the services.

To the maximum extent permitted by law, Tavvi's aggregate liability arising out of or relating to the services will not exceed the amount paid to Tavvi for the applicable services during the 12 months preceding the event giving rise to the claim, or if no fees were paid, a reasonable nominal amount under applicable law.

Termination

• A user or customer may stop using the services at any time.
• Tavvi may suspend or terminate access for breach, security concerns, inactivity, legal risk, or where continued service is no longer commercially or technically feasible.
• Sections that by their nature should survive termination will survive, including sections on intellectual property, disclaimers, liability limits, confidentiality obligations, and legal compliance.

Changes and Contact

Tavvi may update these Terms from time to time. Continued use after updated Terms take effect constitutes acceptance of the revised Terms.

Questions about these Terms can be sent to team@tavvi.io.