Tavvi
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Experience intelligence for customer-facing businesses

Turn every customer signal into stronger retention and faster service recovery.

Tavvi gives growing businesses one operating layer for feedback, loyalty, and location performance so managers can act earlier and customers have better reasons to come back.

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Operations cockpit

See service quality as it is happening

Customer sentiment trend

Last 7 days: +18% positive customer sentiment

Needs attention

Downtown Floor 2 wait-time complaints

Recommended action

Escalate to shift lead and trigger service recovery offer

Recovery status

8 of 10 flagged visits resolved in under 25 minutes

Loyalty performance

Campaign uplift

+23% repeat visits

Top performing offer

Friday comeback credit across 6 locations

Customer voice highlights

Service felt immediate tonight. We came back this week.

Issue was fixed before checkout. Huge improvement from last visit.

Automatic escalation now enabled for low-sentiment feedback
Loyalty follow-up sends are tied to recovered service moments
Why Tavvi

One system for feedback, loyalty, and performance decisions.

Most teams stitch these moments together manually. Tavvi keeps them connected so you can protect customer experience and grow repeat revenue in the same workflow.

Capture feedback with context

Collect in-location feedback in the moment, tied to location and service context so every signal is actionable.

  • Low-friction customer flows increase completion quality.
  • Responses stay mapped to venue, shift, and service touchpoint.
  • Managers see what happened without piecing together side channels.

Recover risk moments earlier

Escalate unhappy-customer signals into visible action so teams solve issues before they compound into churn and low ratings.

  • Prioritized alerts help teams focus where intervention matters.
  • Clear recovery status keeps accountability transparent.
  • Follow-up actions stay linked to original customer sentiment.

Grow repeat visits with smarter loyalty

Translate stronger experiences into stronger retention using loyalty journeys informed by live customer feedback.

  • Align offers to service outcomes and return intent.
  • Compare loyalty performance by location and campaign.
  • Keep retention strategy integrated with day-to-day operations.
Operating outcomes

Built around what customer-facing teams need to execute this week.

Use Tavvi to protect reputation, recover at-risk experiences, and keep loyalty growth visible across locations.

Experience radar

Track sentiment shifts early so teams can intervene before customer trust erodes.

Issue escalation

Automatically surface high-risk feedback so managers can coordinate a response quickly.

Reputation visibility

Keep in-venue feedback and public review trends in one operating picture.

Loyalty performance

Measure which experiences and offers actually drive repeat visits by location.

Built for operators

From single sites to multi-location groups, Tavvi keeps next actions obvious.

The platform helps leaders prioritize what matters now while maintaining a consistent service standard across the business.

Retention lift

Connect service quality and loyalty actions so repeat visits grow from better experiences, not disconnected campaigns.

Response speed

Flag risk moments quickly so teams can recover before the customer story moves to public reviews.

Location clarity

See which sites are improving, where standards drift, and where leadership attention should go next.

Next step

Ready to see Tavvi on your operation, locations, and goals?

Start with the platform now or talk with our team to map Tavvi into your current customer journey and retention strategy.

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