Product overview

A unified operating layer for guest experience and retention.

Tavvi connects feedback intelligence, recovery execution, and loyalty growth so restaurant teams can move from signal to action without switching systems.

Core platform

Designed for fast decisions at every level

From shift leaders to group operators, Tavvi keeps the right context available so teams can execute quickly and consistently.

Capture feedback with context

Collect in-venue feedback in the moment, tied to location and service context so every signal is actionable.

  • Low-friction guest flows increase completion quality.
  • Responses stay mapped to venue, shift, and service touchpoint.
  • Managers see what happened without piecing together side channels.

Recover risk moments earlier

Escalate unhappy-guest signals into visible action so teams solve issues before they compound into churn and low ratings.

  • Prioritized alerts help teams focus where intervention matters.
  • Clear recovery status keeps accountability transparent.
  • Follow-up actions stay linked to original guest sentiment.

Grow repeat visits with smarter loyalty

Translate stronger experiences into stronger retention using loyalty journeys informed by live guest feedback.

  • Align offers to service outcomes and return intent.
  • Compare loyalty performance by location and campaign.
  • Keep retention strategy integrated with day-to-day operations.
What operators gain

Fewer blind spots. Better timing. Stronger guest outcomes.

Teams know where service is drifting, what is working, and what to do next before issues become expensive.

Retention lift

Connect service quality and loyalty actions so repeat visits grow from better experiences, not disconnected campaigns.

Response speed

Flag risk moments quickly so teams can recover before the guest story moves to public reviews.

Location clarity

See which sites are improving, where standards drift, and where leadership attention should go next.

Next step

Want to see the platform in your real operating context?

Explore the feature architecture in detail or speak with Tavvi about your current guest-experience and retention priorities.