Feature set

Capability depth for modern customer-facing businesses.

Tavvi combines customer signal intelligence, service-recovery orchestration, and retention analytics in one product experience.

Feature groups

Built around the decisions teams make every day

Each capability block is tuned for real operating workflows, from frontline execution to multi-location leadership visibility.

Customer feedback intelligence

Collect richer signals with less customer friction and route them to the right operator context.

  • QR-led customer feedback collection
  • Shift and location-aware feedback context
  • Trend views across sentiment categories
  • Feedback-to-action audit trail

Service recovery workflow

Respond faster to high-risk moments with playbooks teams can execute under real service pressure.

  • Risk scoring and priority alerts
  • Escalation ownership by location or role
  • Recovery action status tracking
  • Follow-up visibility for leadership

Loyalty and growth insights

Connect service quality and retention strategy so growth teams can scale what is working.

  • Offer performance by segment and location
  • Repeat-visit trend tracking
  • Cross-location comparison views
  • Leadership-ready performance summaries
Day-to-day value

Powerful enough for leadership, usable enough for busy shifts

The experience is designed to stay clear and useful under pressure, not buried inside software complexity.

Experience radar

Track sentiment shifts early so teams can intervene before customer trust erodes.

Issue escalation

Automatically surface high-risk feedback so managers can coordinate a response quickly.

Reputation visibility

Keep in-venue feedback and public review trends in one operating picture.

Loyalty performance

Measure which experiences and offers actually drive repeat visits by location.

Next step

Want to map these capabilities to your locations and goals?

See how Tavvi works in motion across your operating model, then plan rollout with a focused implementation path.